Thank you for choosing our World Famous Bags Second-hand Online Store as your ideal place to explore and collect second-hand handbags from the world’s top luxury brands. We are well aware that every transaction carries your expectations for quality and service, so we have carefully formulated a comprehensive and considerate after-sales policy to provide you with a worry-free shopping experience. Here is our commitment to you:

**1. 30-day appreciation period

From the date you sign for the goods, we provide you with a 30-day appreciation period. During this period, you can carefully check every detail of the goods to ensure that it meets your expectations. If it is due to personal preference, size inappropriateness or other non-product quality issues, you have the right to apply for a no-reason return (please note that the goods must be kept in their original state, unused, and all accessories and packaging are intact). Please contact our customer service team during the appreciation period and we will guide you through the return process.

**2. Authenticity guarantee and quality assurance

We promise that all the goods sold are authentic second-hand bags that have been strictly identified and screened. Before each item is sold, it will be deeply cleaned and maintained by our professional team to ensure that its appearance and function are close to the state of new products. At the same time, we provide at least three months of quality assurance for each product (some special products may be different, please check the product details page). During the warranty period, if the product has quality problems caused by non-human factors, we will provide free repair services or negotiate other solutions.

**3. Professional repair and maintenance services

We are well aware that the maintenance and care of famous bags is the key to their value preservation and extended service life. Therefore, we have specially set up a professional luxury repair and maintenance center to provide a full range of services including but not limited to leather repair, hardware polishing, zipper replacement, etc. Whether you buy goods from our online store or famous bags from other sources, as long as you are willing, we will provide you with the most professional attitude. The repair fee will be determined according to the specific service content and confirmed with you in advance.

**4. Lifelong consulting service

We promise that no matter where you are, as long as you have any questions about our products, services or luxury knowledge, our customer service team will always provide you with patient and professional consulting services. We are committed to becoming your personal consultant in the field of luxury goods, helping you better understand, choose and maintain each of your treasures.

**5. Flexible return and exchange policy

If the goods you receive have quality problems or do not match the description, we promise to provide flexible return and exchange services. You need to contact us within 30 days after receiving the goods and provide relevant evidence (such as photos, videos, etc.). We will provide you with solutions such as return, exchange or compensation according to your specific situation. Please note that returns and exchanges due to personal reasons (such as size does not fit, color does not like, etc.) must follow our seven-day appreciation period policy.

**6. Transparency and integrity

We adhere to the business principles of transparency and integrity. All product information, prices, and service terms are open and transparent, without any hidden fees or additional conditions. We promise not to mislead or deceive consumers in any form and ensure that every transaction of yours is based on fairness and justice.

**7. Quick response and efficient processing

We are well aware that time is of vital importance to every customer. Therefore, we promise that for every inquiry, complaint or suggestion from you, our customer service team will respond within 24 hours and provide you with a solution as soon as possible. We are committed to solving any problems you encounter with an efficient and professional attitude.

Here, we reiterate to you: your satisfaction is our eternal pursuit. We look forward to working with you to explore and treasure those famous bags that carry stories and emotions, making every transaction a wonderful experience.

Please rest assured to buy, we are always waiting for your visit!